Aurora Outdoors · Questions
Questions before your camping weekend
Plain answers about packages, campsites, delivery, payments, dogs and returns. Every answer here matches how Aurora runs a camping weekend today.
New to camping? Start with How it works.
CHUTES PROVINCIAL PARK · Aurora Outdoors field test
Booking and payment
Requests, prices and payments
Booking and prices
Two Camper $249 · Family & Friends $329 per weekend
How do I book a camping weekend?
Send a request with your package, your weekend, your campsite and whether you want delivery or pickup. A request does not reserve your date. Aurora checks availability and contacts you with next steps, and nothing is booked until Aurora confirms it with you.
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What does a weekend cost?
The Two Camper Package is $249 per weekend for two campers. The Family & Friends Package is $329 per weekend for up to five campers. An Additional Tent is $50 more and adds sleeping space or privacy, not campers. Pet dogs are $40 per booking for one or two dogs.
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Is HST added?
No. Aurora does not currently charge HST, so the prices above are what you pay.
Payments and changes
For 2027 weekends
How do payments work?
For 2027 weekends booked through December 31, 2026, a $50 payment holds your date. By April 1, 2027, total paid reaches 50% of the rental price, and the balance is due by handoff or delivery, as shown on your final invoice. For bookings made after December 31, 2026, a 50% deposit confirms a booking.
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What if I need to cancel?
14 days or more before your weekend: full refund of payments made.
7 days to less than 14 days before: your choice of a 50% refund or a 100% booking credit.
48 hours to less than 7 days before: no cash refund, but a 100% booking credit.
Less than 48 hours before: no refund or credit for an ordinary cancellation.
Timing is counted back from your agreed handoff or delivery time. Credits are valid for 12 months from your original rental date toward another Aurora Outdoors rental, subject to availability.
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What if the weather turns unsafe?
Ordinary rain or an unfavourable forecast does not change the cancellation schedule. If weather is genuinely unsafe, Aurora may approve a reschedule with no fee, subject to availability. If Aurora cancels because conditions are unsafe, you choose a full refund or a credit.
Tip: compare your campground's check-in and check-out times with the Friday handoff and Monday return before you book.
Sleeping bags and self-inflating mats
The gear
What arrives, and what you bring
What is included?
A tent for your package, plus a sleeping bag, a self-inflating mat and a camp chair for each booked camper. The camp kitchen has a two-burner propane stove with regulator, lighter and backup matches, up to two sealed 1 lb propane cylinders, a cooler, a 7-gallon water container for handwashing, dishes and camp cleanup, cookware, utensils, dishes and dishwashing supplies. You also get a campsite lantern, a first-aid kit (no medications), marshmallow roasting sticks, cards and a dice game.
What do we bring?
Food and drinks; safe drinking water in your own refillable bottles; water for the wash container; instant coffee if you like it (no coffee pot is supplied, so boil water in the provided cookware); ice for the cooler; pillows; firewood where permitted; clothing, warm layers, rainwear and footwear; toiletries; medications and personal medical supplies; sunscreen and insect repellent; phone chargers; and your campground reservation details.
How warm are the sleeping bags?
The sleeping bags have a 10°C comfort rating. Treat that as your planning number and bring warm sleep layers for cooler nights. Warmth also depends on the person, sleep clothing, the mat, the weather and moisture.
The campsite and the weekend
Your campsite, your setup
Do you book or deliver to the campsite?
Will Aurora set up our tent?
How does the propane work?
No. You choose and reserve your own campsite, pay the campground directly and follow its rules. Aurora does not deliver to campsites or campgrounds.
Free delivery within Sudbury. Delivery fees apply to surrounding communities, including those within the City of Greater Sudbury; beyond the City of Greater Sudbury it is $0.75 per km, one way. We confirm delivery eligibility and any applicable fees before your booking is finalized. Or pick up free, by appointment. Handoff is around 4 PM on Friday and return around noon on Monday, and times can shift when reasonable.
No. You pitch the tent and set up camp yourselves. Aurora offers reasonable, non-emergency support with the equipment.
Never pitched a tent? The First-Time Camping Guide explains what to expect.
Aurora supplies up to two sealed, manufacturer-filled 1 lb propane cylinders per booking.
Return every cylinder with the kit, whether empty, partly used or unused. Do not refill, puncture, burn or dispose of cylinders at the campsite. Use the stove outdoors only. Never use a heater, stove or any fuel-burning device inside a tent: it can cause carbon monoxide poisoning or fire.
Aurora does not provide guided camping, campsite setup, campsite management or emergency response.
People, pets and returns
Who can rent, dogs, and bringing the gear back
Who can rent?
Can we bring our dog?
What if gear comes back wet or damaged?
The primary renter, and the person receiving the gear, must be 18 or older. You sign Aurora's rental agreement and waiver, and Aurora may ask to see valid government-issued photo ID.
Children stay under adult supervision.
Yes. Up to two pet dogs per booking, for a $40 fee per booking. Bring all dog supplies and separate dog bedding, and keep dogs off Aurora sleeping bags, mats and chairs. Check your campground's pet rules.
What about service animals?
Service animals are welcome and are not pets, so the pet dog fee does not apply. Aurora does not ask for a certificate or ID card.
Gear that is wet from normal weather is fine; Aurora handles the drying. Please return equipment reasonably clean.
Damage beyond normal wear is charged at the actual repair or replacement cost. Cleaning well beyond normal servicing is $50, or the actual cost if that is higher. Late returns without an approved arrangement are $50 per day.
You book and pay for your own campsite, and campground fees and cancellations stay between you and the campground.