Refund & Cancellation Policy
Last Updated: August 2026
Aurora Events understands that plans can change. This Refund & Cancellation Policy applies to Aurora Events party rentals and Aurora Outdoors camping gear rentals.
Customer Cancellations
Customers who need to cancel should contact Aurora Events as soon as possible.
Unless different terms are stated in your rental agreement:
14 days or more before the rental:
Payments made are eligible for a full refund.
7–13 days before the rental:
50% of payments made are eligible for a refund.
Less than 7 days before the rental:
Payments are non-refundable.
Aurora Events may offer approved rescheduling or booking credits at its discretion.
Weather-Related Cancellations
Safety takes priority when weather conditions make a rental unsafe.
For party and inflatable rentals, Aurora Events may delay, cancel, or reschedule a rental when high winds, thunderstorms, lightning, severe weather, or other unsafe conditions prevent safe operation.
For camping gear rentals, customers are responsible for monitoring weather conditions and deciding whether to proceed with their camping trip. Where significant weather conditions make the planned trip unreasonable or unsafe, Aurora Events may allow the rental to be rescheduled to another available date without a rescheduling fee.
Weather-related rescheduling is subject to availability and does not automatically entitle the customer to a cash refund.
Customer-Selected Campsites & Travel Plans
Aurora Events does not control campground availability, campsite reservations, park closures, travel conditions, or other third-party services.
Customers are responsible for booking and managing their own campsite and travel arrangements.
Cancellation of a campsite reservation or a change in personal travel plans does not automatically qualify the rental for a refund outside the cancellation periods above.
Delivery or Setup Refusals
Aurora Events may refuse delivery or setup when a location is unsafe, inaccessible, unsuitable for the rented equipment, or materially different from the information provided at booking.
Refund eligibility will depend on the circumstances. Refunds may not be provided where delivery or setup cannot be completed because the customer failed to provide an appropriate location, adequate access, or accurate information.
Equipment Issues
If Aurora Events cannot provide reserved equipment because of equipment failure, damage, or another issue within our control, we will attempt to provide a suitable replacement.
If a reasonable replacement cannot be provided, the affected portion of the rental may be rescheduled, credited, or refunded.
Early Returns & Unused Equipment
No refund is provided for equipment returned early, unused equipment, changes in personal plans after the rental begins, or unused portions of a rental period.
This includes camping trips that customers voluntarily shorten after receiving their equipment.
Refund Processing
Approved refunds will be returned using the original payment method whenever possible.
Processing times vary depending on the payment provider or financial institution.
Rental Agreements
Specific rental agreements, waivers, or written booking terms may contain additional cancellation or refund provisions. Where applicable, those terms form part of the customer's rental agreement.
Contact Information
Aurora Events
Email: todd@auroraevents.biz
Phone: 705-690-3777
Serving Greater Sudbury and Surrounding Communities