🏡 Booking & Pricing

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Q: How far in advance should I book?

A: We recommend booking at least 1–2 weeks in advance, especially for weekends and summer dates. Last-minute bookings may be available depending on inventory.

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Q: What is included in the rental price?

A: Every rental includes delivery, professional setup, secure anchoring, and takedown. We handle everything so you can enjoy the party.

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Q: Do you require a deposit?

A: Yes. A deposit is required to reserve your date. The remaining balance is due before or at delivery.

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🚚 Delivery & Setup

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Q: Do you deliver and set up the inflatable?

A: Yes. Our trained staff handles delivery, full setup, safety checks, and takedown.

 

Q: Do I need to provide anything for setup?

 

A: You will need:

• A flat area (grass or hard surface)
• Enough space for the inflatable
• Access to a standard electrical outlet
• Clear access to the setup area

We will confirm details before your event.

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🌧️ Weather & Safety

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Q: What happens if it rains?

A: Light rain is usually fine, but for heavy rain or unsafe weather we will work with you to reschedule or cancel according to our weather policy.

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Q: Can inflatables be used in wind?

A: Safety comes first. Inflatables cannot be used in strong winds. If conditions are unsafe, the unit must be deflated.

 

👶 Age & Supervision

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Q: What ages are your inflatables suitable for?

A: Most of our units are designed for children ages 3 and up. Specific

recommendations are listed on each inflatable.

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Q: Do adults need to supervise?

A: Yes. Adult supervision is required at all times while the inflatable is in use.

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🧼 Cleanliness & Insurance

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Q: Are your inflatables clean and safe?

A: Absolutely. Every unit is cleaned, sanitized, inspected, and secured before each rental.

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Q: Are you insured?

A: Yes. Aurora Events is fully insured for your peace of mind.

 

📍 Service Area

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Q: What areas do you serve?

A: We primarily serve Sudbury and surrounding communities. Travel fees may apply for locations outside the core area.

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Q: How do I book?

A: Simply request a quote online or contact us directly. We’ll confirm availability and handle the rest.

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📅 Cancellations & Changes

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Q: What if I need to cancel or reschedule?

A: We understand plans change. Deposits can typically be transferred to a new date if you notify us in advance. Weather-related cancellations can be rescheduled based on availability.

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⚡ Setup Requirements

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Q: How much space do I need?

A: Each inflatable requires a flat area larger than the unit itself for safe setup. We recommend at least 3–5 feet of clearance on all sides.

 

Q: Do I need electricity?

A: Yes. A standard household outlet within 50–100 ft is required. We bring extension cords if needed.