🏠 BOOKING & PRICING

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Q: How far in advance should I book?

A: We recommend booking at least 1–2 weeks in advance, especially for weekends and summer dates. Availability can fill up quickly, but last-minute bookings may still be possible depending on inventory.

 

Q: What is included in the rental price?

A: Every rental includes:

✔ Delivery to your location
✔ Professional setup
✔ Secure anchoring (stakes or sandbags)
✔ Full takedown after your event

 

We handle everything so you can focus on enjoying the day.

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Q: Do you require a deposit?

A: Yes. A deposit is required to secure your booking. The remaining balance is due before or at the time of delivery.

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🚚 DELIVERY & SETUP

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Q: Do you deliver and set up the inflatable?

A: Yes. Our trained staff handles:

✔ Delivery
✔ Full setup
✔ Safety checks
✔ Takedown

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We make the process simple and stress-free.

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Q: Do I need to provide anything for setup?

A: You will need:

✔ A flat surface (grass or hard surface)
✔ Enough space for the inflatable
✔ Access to a standard electrical outlet
✔ Clear access to the setup area

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We’ll confirm all details with you before your event.

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🌧️ WEATHER & SAFETY 

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Q: What happens if it rains?

A: Light rain is usually okay. However, if weather conditions become unsafe, we will work with you to reschedule your booking at no extra cost whenever possible.

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Q: Can inflatables be used in wind?

A: Safety comes first. Inflatables cannot be used in strong winds. If conditions are unsafe, the unit must be shut down and deflated.

👶 AGE & SUPERVISION 

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Q: What ages are your inflatables suitable for?

A: Most of our inflatables are designed for children ages 3 and up. Specific recommendations are listed with each unit.

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Q: Is adult supervision required?

A: Yes. Adult supervision is required at all times while the inflatable is in use to ensure a safe experience for everyone.

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🧼 CLEANLINESS & INSURANCE 

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Q: Are your inflatables clean and safe?

A: Absolutely. Every unit is professionally cleaned, sanitized, inspected, and secured before every rental — so you can feel confident your kids are playing in a safe environment.

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Q: Are you insured?

A: Yes. Aurora Events is fully insured, giving you peace of mind for your event.

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📍 SERVICE AREA 

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Q: What areas do you serve?

A: We primarily serve Sudbury and surrounding communities. Travel fees may apply for locations outside our core service area.

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Q: How do I book?

A: Simply click “Check Availability”, submit your request, and we’ll confirm your date and handle the rest.